It's natural to have questions when you're getting started on a new platform. 1st Game is no exception. This FAQ page brings together the questions Bangladeshi players ask most often — covering everything from registration and withdrawals to bonuses and game rules, all explained in plain, straightforward English.

What would you like to know?

Registration & Account

Everything you need to know about opening an account, what's required, and how KYC verification works.

Bonuses & Promotions

How to claim your welcome bonus, cashback, free spins, and loyalty points.

Deposits & Withdrawals

How to make payments via Mobile Banking, Nagad, and Rocket — and how long withdrawals take.

Gaming & Rules

Rules and general strategies for slots, betting, fish games, and bingo.

Mobile App

Questions about downloading, installing, and updating the app on Android and iOS.

Security & Support

Account security, changing your password, and how to reach support.

Tip: Use the tabs or sidebar links below to jump to a specific section. If you can't find your answer, our support team is available 24/7.

Registration & Account Questions

Signing up on 1st Game is straightforward, but first-timers sometimes get stuck on small details. This section covers those common questions.

To create an account, you need an active Bangladeshi mobile number, a strong password, and your full name. An email address is not required. The entire process takes under 3 minutes.

No. Only one account per person is allowed. If multiple accounts are detected, all of them may be closed and the balances forfeited. This rule is strictly enforced to keep the bonus system fair.

You must be at least 18 years old. Your date of birth is confirmed during registration, and you may later be asked to verify your age through KYC using a national ID card or passport.

Yes, but only through the support team. You cannot update it yourself — once your identity is verified, the support team will update your number for you.

KYC verification is required before your first withdrawal to prevent fraud and protect your account. You'll typically just need to upload a scan of your national ID card or passport. Verification is usually completed within 24 hours.

Questions About Bonuses & Promotions

A lot of players find 1st Game's bonus system confusing at first. Here's a clear breakdown of which bonuses are available, how to claim them, and when you can withdraw.

New members receive a 100% match bonus on their first deposit. So if you deposit 500 BDT, you'll get an extra 500 BDT as a bonus. The bonus is credited automatically once registration and the first deposit are complete.

No. To withdraw bonus funds, you must meet the specified wagering requirement — typically 10 to 30 times the bonus amount. Terms vary by bonus; check the offers page for full details.

Yes. Winnings from free spins are added to your bonus balance. Once you meet the wagering requirements, they convert to real balance and can be withdrawn.

Logging in every day earns you a streak bonus. The longer your consecutive login streak, the bigger the bonus. Missing a day resets the streak.

Share your referral link. When a friend registers through that link and makes their first deposit, you'll receive a referral bonus. The bonus amount depends on the current promotion.

Deposit & Withdrawal Questions

Payments can feel like a sensitive topic — questions like how long a transfer takes or which method is safest are completely understandable. Here's everything you need to know.

Supports all major mobile banking methods in Bangladesh, including Mobile Banking, Nagad, Rocket, and Upay. Bank transfers and select crypto options are also available.

The minimum deposit is generally BDT 300 and the minimum withdrawal is BDT 500. Maximum limits depend on your payment method and account verification level.

Mobile banking withdrawals are typically completed within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. Slight delays can occur during peak hours.

First, save the transaction number from your payment method. If funds haven't arrived after 15 minutes, contact support chat with your transaction ID and the amount. The support team will verify and resolve it promptly.

1st Game generally does not charge fees for deposits or withdrawals. However, your payment gateway may apply its own fees. Check the payment page for details on any applicable charges.

Gaming Questions

This section is useful if you run into issues while playing or need help understanding the rules.

1st Game offers 500+ games across multiple categories — slots, Live Casino, fish games, bingo, Sports Betting, and more. New games are added regularly.

Play directly in your browser — no download needed. For a better experience, you can download the mobile app. It's lightweight and works well even on slow connections.

Most games save your session progress. Reconnecting lets you pick up right where you left off. In some cases, if a session is interrupted, your balance is automatically refunded.

Bengali-speaking dealers are available at select live tables. Many dealers will also respond in Bengali if you message them in the chat box. Special tables have been set up with Bangladeshi players in mind.

Fish games are a mix of skill and luck. Bigger fish carry more points, so focus on them. Rather than firing randomly, track the fish's movement and aim carefully. Start with smaller bets to build your technique.

Questions About the Mobile App

We get a lot of questions about downloading and using the 1st Game app. Here are answers to the most common ones.

App Page Download the APK file from the app page. Before installing, go to your phone's Settings and enable "Unknown sources" or "Install unknown apps." Then tap the downloaded file to install — the whole process takes about 2 minutes.

iPhone users can open the site in Safari and tap "Add to Home Screen" for an app-like experience. For updates on a native iOS app, check the app page.

When a new update is available, you'll get a notification at login. Simply download the new APK from the app page and install it over the existing version. Your account and data will remain intact.

First, fully close the app and reopen it. If the issue persists, clear the cache (Settings → Apps → 1st Game → Clear Cache). If it still doesn't work, reinstall the app or access the site through your browser.

Security & Support Questions

Have questions about account security or getting support? You'll find the answers here.

Change your password immediately and log out of all devices. Then contact the support team — they will temporarily lock your account and begin an investigation. Acting quickly can help prevent any loss.

Live chat is the fastest option — find the chat button at the bottom corner of the site or app. You can also reach us by email. Our support team is available 24/7.

Contact the support team and they will close your account. Make sure to withdraw your balance before it's closed. Self-exclusion is also available under our responsible gaming policy.

Yes. 1st game operates under an international gaming license. All financial transactions are secured with SSL encryption, and player data is protected under a strict privacy policy.

Please Note: If you can't find your answer here, reach out via Live Chat. The 1st Game support team is always ready to help.

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Got your answers? Don't wait — open your 1st Game account now and claim today's bonus offer.

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